Q: My order confirmation message specifies the size of my chart without frame, but I want a frame. What gives?
A: Not to worry--we'll print your chart just as you've submitted it.
The numbers we use for dimensions are the ones that Reunion provides
when you select Get Info when you're looking at your chart. This is the
most representative number for the size of your chart because the frame
size actually varies depending on the paper size.
Q: How much lead time do you require for an order?
A: The more time the better, but two weeks is comfortable... it gives
us a few days to take care of the printing and leaves enough time left
over to safely use our standard Priority Mail shipping method. It helps
if you provide a deadline when ordering. And if two weeks isn't
practical for you, that's ok... we do lots of same week service.
Q: Do you do rush orders?
A: Of course! We obviously prefer a little lead time in case something
unexpected turns up, but if you need last minute service, we can almost
always help out and turn an order around in a day or two (and sometimes
less). Let us know your deadline and we'll do our best to meet it. This
is done at no extra charge other than the increased shipping cost we
need to pay for overnight or 2 day delivery, but we would appreciate
rush service be requested only when it's needed because it does
increase our workload.
Q: You say you aim for shipment in a week or less. Is it ever longer than that?
A: We do ship almost all orders within a week and most within a few
days, but we stick to a ten day guaranteed turnaround so that our
customers can avoid any possibility that they won't get their chart in
time for an event. Because we're a very small business, we very
occasionally (once or twice a year) shut down the printers for a few
days to give everyone a chance to have time off. We also very
occasionally need to order extra paper to fill your order, and the ten
day window allows us to make that happen without disrupting your
schedule. Please send us an email if you have any concerns about this!
Q: Why did I have to pay extra to have my international order delivered?
A: We must ship all our international orders with a customs declaration
specifying a merchandise value equal to your payment. This sometimes
results in a customs fee that must be paid before receiving the
package. Rarely, there is also an additional in-country delivery fee
that is not covered by the US Postal Service postage fee. We cannot
predict these extra costs nor can we be responsible for them. One
positive development for international orders is that we have been able
to add a First Class option for many countries... it takes a little
more time but is significantly less expensive than our usual Priority
Mail International option.